This year, one of my new year's resolutions is to help more people than I have before.
In my 'wisdom' late last night I thought it might be fun to get the discussion going by playing a scenario game.
This week, JJ (our phantom client) has walked into your office and said that he's struggling to cope with his workload.
Click play to find out how to join in & what to do next ...
Catch you soon, Katie :)